Utility Resources
James Kilpatrick
Department Head
For after hour water emergencies ONLY,
please call
918-638-2137
Mailing Address
PO Box 249
Inola, OK 74036
Ph: 918-543-2430
Fx: 918-543-3178
Hours
Monday - Friday
8 a.m. - 5 p.m.
Utilities
Water, Sewer and Trash
Inola Public Works Authority (PWA) is a segment of Inola City Government and is responsible for the Water, Sewer and Trash services within the City of Inola.
Follow the link for a PDF of the 2023 Water Consumer Confidence Report for the Water District serving Inola. Mayes County RWD #2 CCR
For after-hours water emergencies ONLY, please call 918-638-2137
WATER & SEWER SERVICE
Deposit Rates: $100.00
One form of ID is required when submitted at the Town Office.
Click below to view the full Inola Utilities Policies and Procedures.
New Utility Service
Inola Public Works Authority (PWA) is a segment of Inola City Government and is responsible for the Water, Sewer and Trash services within the City of Inola.
To establish new water, sewer & trash service in Inola, complete an application (below) and submit to the Town Hall office with one form of identification and pay a $100 deposit assuming there is no previous outstanding balance on record.
Utilities Service Application PDF
Making Utility Payments
Payment in the form of Cash, Check, Money Order, or Credit Card will be accepted. You can also have an Automatic Draft set up with us by completing this application and bring it into Town Hall.
TO REPORT A WATER LEAK AFTER HOURS OR ON A HOLIDAY CALL 918-543-2430
TO PAY YOUR UTILITIES BILL, CLICK HERE TO GO TO THE ONLINE BILL PAY OR COME TO CITY HALL DURING NORMAL BUSINESS HOURS.
For general utility questions or needs, contact City Hall in person or call 918-543-2430 between 8:00 AM and 5:00 PM, Monday through Friday.
Utility Basics
Deposit and Connect Fees
Each customer is required to put up a deposit of $100.00 for each account or meter when making application for utility service. One form of picture ID is required when setting up new utility service. In addition, a $15.00 connect fee will be added to the customer's first bill.
The deposit will be returned to the customer after service has been disconnected and all outstanding sums owed on the account have been paid. If any sums remain owed at the time of disconnect, the deposit will be applied to the outstanding balance.
Billing
Bills will be mailed to customers on or before the 5th day of each month. Bills are for utility services used by the customer for the previous month. Payment of the utility bill will be due on or before the 18th day of the same month.
Payments in the form of Cash, Check, Money Order or Credit Cards will be accepted. You can also have an Automatic Draft set up with us by completing the form above (under Making Utility Payments) and bringing it into Town Hall.
Late Fees and Other Charges
Invoices paid after the due date will be subject to a penalty of ten percent (10%) of the amount due.
If a customer's check is returned due to insufficient funds, a $25.00 service charge will be added to the customers account. If three (3) checks are returned due to insufficient funds on an account in a twelve month period, the customer shall be required to pay by cash or money order until further notice from the PWA board.
Disconnection of Service
Customer accounts that are unpaid within one day of the due date will be sent a Notice of Termination. The Notice of Termination shall include the balance due including any late charges, the date of termination of service and a notice of the customers' right to request a hearing before the PWA Board.
The date of termination shall be at least ten (10) days after the Notice of Termination is mailed and shall afford the customer sufficient time to request and appear at a hearing before the PWA Board. Payments must be received or payment agreement with the PWA Board must be approved prior to 4:00 pm the day before the termination date included in the Notice of Termination. Any account not paid in full by 4:30 pm on the day before the termination date will be subject to a $100 default payment fee.
If a delinquent account has not been paid in full or a payment agreement approved by the termination date, the PWA may proceed with disconnection of the utilities. The customer deposit may be applied to the delinquency at that time.
Disconnection shall only occur during regular business hours and should only occur on Monday through Thursday. A door hanger will be left at the customer's residence following disconnection of the utilities. After disconnection, the service will not be reconnected until the customer has paid the entire unpaid balance plus default fee in full and posted a new deposit of $100.